Refund Policy
Last updated: 13 July 2026
This policy explains the refund rules applicable to Finur subscriptions, operated by PROACTIVE SHIPPING S.R.L., VAT no. RO49176949, Trade Registry no. J2023022378407, registered office at Str. Ion Țuculescu no. 42, Bl. P3, Sc. C, 3rd floor, Ap. 47, District 3, Bucharest, Romania ("Finur", "we"). It supplements the Terms and Conditions and applies to all accounts, regardless of plan.
1. Scope
Finur is a software service offered to legal entities (accounting firms and sole-practitioner accountants), contracted using the firm's billing details.
2. Free trial period
Every new account gets 30 days of full, free access, without entering a payment method. No amount is charged during this period, so there is nothing to refund.
You can test the platform, evaluate the agents' output, and decide without pressure whether to subscribe your firm before the trial ends. If you don't choose a paid plan, the account is automatically limited at the end of the 30 days, at no charge.
3. 14-day refund guarantee
We offer an unconditional 14-day money-back guarantee. If within the first 14 days after your first payment for a Finur subscription you are not satisfied, for any reason, write to us at contact@finur.io and we will refund the full amount paid, no questions asked.
The guarantee applies once, to the first payment made for a new subscription. Since every account also gets 30 days of full, free access before any charge, you already had the chance to fully test the platform before your first payment.
4. Renewal and cancellation
You can cancel automatic renewal at any time, directly from your account (Settings → Billing), without needing to justify the decision and without penalties.
Outside the 14-day window above, cancellation stops future renewal but does not generate a refund for the current, already-paid billing period: you keep full access to the platform until the end of the interval you already paid for (monthly or annual), after which the account is limited the same way as at the end of the trial.
5. How to request a refund
Write to us at contact@finur.io with your firm's name and the payment date. We confirm receipt within 3 business days and process the refund within 14 business days of your complete request.
The refund is issued via the same payment method used for the purchase, within the timeframe processed by our payment provider (Paddle), typically 5-10 business days.
6. Paddle's role as merchant of record
Payments are processed by Paddle.com Market Ltd., which acts as merchant of record: it issues your invoice, processes the card, and may independently grant a refund under its own policy, available at paddle.com/legal/refund-policy.
In case of any difference between Finur's policy above and Paddle's policy, whichever is more favourable to your specific situation applies.
7. Changes to this policy
We may update this policy; changes that reduce existing rights are announced by email or in-app at least 15 days before taking effect and do not apply retroactively to subscriptions already active at the time of the change.