Refund Policy

1. Scope

Finur is a software service offered exclusively to legal entities (accounting firms and sole-practitioner accountants), contracted using the firm's billing details, not those of an individual acting for personal purposes.

This distinction matters legally: the unconditional 14-day withdrawal right under Romanian consumer-protection law (O.U.G. no. 34/2014) applies only to contracts concluded with individual consumers. Since Finur accounts are opened and billed to a legal entity, this right does not apply to our subscriptions.

The policy below instead describes the contractual refund rules Finur applies voluntarily, beyond the legal minimum.

2. Free trial period

Every new account gets 30 days of full, free access, without entering a payment method. No amount is charged during this period, so there is nothing to refund.

You can test the platform, evaluate the agents' output, and decide without pressure whether to subscribe your firm before the trial ends. If you don't choose a paid plan, the account is automatically limited at the end of the 30 days, at no charge.

3. Cancelling your subscription

You can cancel automatic renewal at any time, directly from your account (Settings → Billing), without needing to justify the decision and without penalties.

Cancellation stops future renewal but does not generate a refund for the current, already-paid period: you keep full access to the platform until the end of the billing interval you already paid for (monthly or annual), after which the account is limited the same way as at the end of the trial.

This rule is the same for monthly and annual subscriptions: a fully paid annual subscription is not refunded proportionally upon a mid-period cancellation, except in the situations explicitly described in section 4.

4. When we issue a refund

Although we are not bound by the withdrawal right applicable to consumers, we issue a full or proportional refund in the following situations:

• Billing error: you were charged more than once for the same period, or the amount charged does not match the plan you selected.
• Extended downtime attributable to Finur: the platform was unavailable for reasons within our control (not third-party providers such as ANAF, nor force majeure) for more than 72 consecutive hours within a billing month — refund proportional to the downtime period.
• Charge after a correctly processed cancellation: if your subscription continued to be charged after you cancelled renewal in your account, due to an error attributable to us.
• Any other situation where a refund is expressly required by applicable law.

5. What is not refunded

The following are not eligible for a refund, regardless of the reason for cancellation:

• The already-consumed portion of an active subscription, in case of a voluntary cancellation (absent a cause described in section 4).
• Overage charges beyond the plan's included limits, billed monthly based on actual recorded usage — these reflect consumption that already took place, not a service that was not delivered.
• Dissatisfaction with AI agent output when the platform functioned as specified: agent proposals remain subject to your explicit approval before any external action, meaning final responsibility for the outcome rests with the approving user.
• Errors caused by data entered incorrectly by the user, or by the malfunction of third-party services (ANAF, banks, WhatsApp Business) outside Finur's control.

6. How to request a refund

Write to us at contact@finur.io with your firm's name, the billing period concerned, and the reason for your request. We confirm receipt within 3 business days and provide a reasoned response within 14 business days of receiving your complete request.

If approved, the amount is returned via the same payment method used for the purchase, within the timeframe processed by our payment provider (Paddle), typically 5-10 business days.

7. Paddle's role as merchant of record

Payments are processed by Paddle.com Market Ltd., which acts as merchant of record: it issues your invoice, processes the card, and, as the transaction's registered seller, may independently grant a full refund if the request is made within 14 days of the subscription's last renewal and Paddle considers it justified (for example, a suspected fraudulent transaction or an error).

Paddle's own refund policy, applicable independently of the above, is available at paddle.com/legal/refund-policy. In case of conflict between the two, you may invoke whichever is more favourable to your specific situation.

8. Changes to this policy

We may update this policy; changes that reduce existing rights are announced by email or in-app at least 15 days before taking effect and do not apply retroactively to subscriptions already active at the time of the change.